Safe ordering

Safe ordering

Online shopping is a quick, safe and convenient way to search out and buy what you want. The 'Webshop Trustmark' guarantees you safe and reliable shopping with us.

Because online shopping is becoming more popular and there are more and more online stores, it is important that you pay close attention to where you are shopping. Then online shopping is and remains a very safe option.

Our shop can be identified further because for transmitting sensitive information such as your payment details we use a secure Internet connection

You can recognize a secure internet connection when you see https: // ... in the address bar of your browser instead of the normal http: //. The letter 's' stands for 'secure' (safe). Moreover, you also see a small padlock in the address bar.

We recommend you never to pass anyone your account number or password, or provide other information concerning your account.

Phishing emails

Phishing is the collective name for all digital activities by which criminals try to steal personal information by making use of the names of banks or companies. With this information fraud can be committed through online banking, debit cards or credit cards by using your identity.

We will never ask via e-mail your personal information. We strongly advise you not to click on links in such e-mails or give up your data if you are unsure of the sender.

For more information about phishing or about what you can do against phishing, please refer to www.veiligbankieren.nl

How to make an order

Making an order with us is very simple.

Step 1. Products in cart
Find the product of your choice and put it in your shopping cart.

If there is the possibility to customize a product you can do so on the product page.
You get an overview of what is in your shopping cart and the choice to continue shopping or pay.

Step 2. Login or Create Account
Once you have found all desired products.

If you already have an account, please log in. If not, you can create an account.

Step 3. Delivery address
Automatic is checked that billing address and shipping address are identical.

You can change this and create a different additional address.

Step 4. Delivery method
We mention the appropriate delivery methods for your delivery address.

Make your choice.
Depending on your delivery address you also have the option to choose a DPD packet shop as delivery address. You can pick up your order there at a time that suits you.

Step 5. Payment
Depending on your location and delivery method you get to choose from several payment options.

Make your choice.
Payment methods include Visa, Visa Electron, MasterCard, Maestro, Belcard.

Cancel order

On working days, your orders are processed before 13.20.
Orders made over the weekend will be processed on Monday.

You can see the status of your order in your order history in your account.

If your order is on its way, you can not cancel it.

Status of your order

On the order list in your account you can see the status of your order.

You will also receive an email if the status changes.

When we ship your order, we also confirm it by e-mail mentioning your track & trace link. With this link you can track your order.